I and M Bank Uganda |
IT Helpdesk Officer job Post
Location:Â Jobs in Uganda 2022 - 2023
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: 04 November 2022
Hiring Organization: I and M Bank Uganda
Job Details:
Job summary
• To provide first line technical service Desk support within the bank’s ICT service.
Key responsibilities
• Act as a single point of contact for staff regarding technology issues and queries and provide first and second line support
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Log, maintain and take ownership of issues in the Help Desk system and provide appropriate reporting information
• Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
• To maintain an asset (hardware & software) database and track changes
• Ensure that all necessary reports and information are prepared on time and to the highest standard of accuracy
• Carry out End of Day functions on the banking applications
• Maintain security of the bank’s IT assets and the safety, confidentially and integrity of data held within bank’s computer systems
Minimum Education Qualification:
• BSc in Computer Science/Information Technology/ Software Engineering or any other IT related course from a recognized institution
Work Experience:
• Minimum of 1-2 years demonstrated in an IT related role
Required Competencies (Knowledge, Skills & Abilities):
• Ability to troubleshoot the common network problems
• Knowledge of the different hardware and software/Applications used on the network
• Understanding of the different system configurations
• Ability to solve common computer user problems
• Knowledge of policies and procedures
• The ability to think logically and work as a team
• Strong customer care & problem-solving skills
• Attention to details
Note: Deadline for this job posting is 4th November 2022 at 5:00pm and only shortlisted candidates will be contacted.
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Application procedure
To apply please click HERE
Date Posted: 2022-11-01
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