People and Culture Manager job at Mercy Corps

Mercy Corps

People and Culture Manager job Post

Location:  Jobs in Uganda 2022 - 2023

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: 16 September 2022

Hiring Organization: Mercy Corps

Job Details:

People & Culture Manager

Essential Job Responsibilities
Strategy & Vision:
• Identify weaknesses in current People systems, advise the Country Director on outstanding issues and assist in designing and implementing policies and procedures as required.
• Develop and execute MC-UG’s medium and long-term People and Culture strategy and ensure effective inclusion of key people and culture considerations
• Read and understand the broader business environment and provide expert and informed analysis and strategic advice to ongoing operations and expected decisions
• High-level analysis of key people data and trends in support of strategic priorities, advising an appropriate course of action as required.
• Organisational Development & Culture:
• Contribute to the development of a robust culture through role-modeling MC core values and the behaviors which drive this culture.
• Design and lead initiatives including research and diagnostics (e.g. annual employee engagement survey and exit interviews), to maximize the engagement of all employees and build organizational commitment to the desired culture.
• Program Management:
• Recruitment, Selection & Onboarding:
• Review position descriptions and prepare corresponding vacancy announcements for posting on job boards.
• Ensure the recruitment of national staff adheres to the standing Recruiting Policies and Procedures of MC Uganda
• Coordinate all MC-UG recruitment, getting great people into the right roles quickly and fairly, to minimize resource gaps across the team; ensure participation of the People and Culture Department in interviews for new staff.
• Responsible for the orientation of all new, national staff on Mercy Corps Country systems, policies and procedures.
• Ensure all new staff receive copies of the Country National Staff Policy Handbook and are alerted to benefits. Continue with support and advice on policies, as required.
• Assist with operational budget for staff coverage as requested.
• Anticipate future staffing needs, build pools of ready candidates through internal succession planning and external market knowledge and pro-active selection.

Leave Management:
• Ensure a tracking system for all types of leave for all employees is maintained.
• Coordinate coverage for operations during annual leave of key national staff with the Country Director and concerned supervisors.
• Performance Management:
• Ensure that employee performance evaluations are completed as scheduled and provide guidance on work and development plans as required.
• Work with managers and program leads to ensure that all national staff have an up-to-date and relevant position descriptions.
• Provide training and guidance to managers and staff to make best use of performance management process.
• Employee Relations:
• Conduct exit interviews with staff who leave MC-UG and identify any issues affecting staff retention to ensure they are addressed.
• Ensure employee issues are dealt with in a prompt time frame so MC-UG is not exposed to potential legal risk, including assisting in investigations into grievances and complaints where required.
• Participate in disciplinary, hiring and termination meetings with program staff upon request.
• Advise staff (national and international) on disciplinary procedures.
• Ensure Mercy Corps people and culture policies strictly adhere to Country labour law as applicable. This includes payment of appropriate taxes, benefits etc.
• Maintain confidentiality of all national staff personnel issues including disciplinary procedures and contracts/ pay rates.
• Administration & Legal:
• Provide oversight for maintaining people files for all staff – including recruitment documents, CVs, valid contracts, PAFs, timesheets, employee data sheets, disciplinary papers and performance evaluations by periodically auditing files.
• Periodically review the salary scale, employee manuals and People policies and procedures to ensure that they are in line with organizational and market dynamics.
• Maintain annual holiday schedule including determination of exact holidays in advance of the holiday (as possible) and inform all staff.
• Ensure that all expatriate staff have up to date work permits.
• Work with Mercy Corps Legal Counsel on all staff related matters where necessary
• Ensure service contracts for service providers are reviewed and updated as appropriate for example Medical Insurance, GPA, Legal, Consultants and any other that may come up.
• Ensure Annual Returns to the NGO Bureau are filed on time, by end of April each year.
• Remuneration & Benefits:
• Ensure Salaries and benefits adhere to Mercy Corps salary scales and standing protocols.
• Advise staff (national and international) on salary policies and procedures.
• Initiate monthly payroll for processing in conjunction with finance department and ensure payroll is delivered in a timely manner to all team members.
• Ensure terminal benefits for exited staff are processed in a timely manner, by 15th of the following month.

Training & Development:
• Train new staff on timesheet procedure.
• Coordinate with senior leadership and program teams for trainings and/or other People & Culture development activities including health and wellness talks.
• Identify training needs and gaps for different departments within the organization
• Ensure that staff undertake mandatory trainings like code of conduct & security essentials and also support online eLearning processes for staff to tap into internal training opportunities within Mercy Corps
• Identify training opportunities for the staff within the country

Team Management:
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
• Supervise, hire and orient new team members as necessary.
• Provide team members with information, tools and other resources to improve performance and reach objectives.
• Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes by working with staff representatives.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

All successful team members must possess the following core competencies:
• Listening: Ability to actively listen (i.e., seeks to understand, asks good questions, paraphrases, and is in tune with speaker’s emotional state)
• Vulnerability & Courage: Ability to share lack of knowledge, mistakes, or failures; give and receive feedback; and raise difficult questions or concerns
• Curiosity: Ability to articulate and explore novel areas of learning that would contribute to greater effectiveness
• Systems Thinking: Ability to understand, affect, connect, and leverage various parts of a system while maintaining sight of the whole system
• Critical & Reflective Thinking: Ability to analyze and understand situations from a variety of perspectives
• Flexibility: Ability to accept the unexpected and adjust to what the situation now requires rather than what was planned
• Self-awareness & Personal Improvement: Ability to recognize and develop personal strengths and areas in need of improvement and adjust style and approach depending on what the situation requires
• Decision-Making: Ability to make informed, timely decisions based on a mixture of analysis, evidence, and experience.
• Required Languages: Excellent written and verbal communication skills in English

Behaviors Required
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Leader: Inspires teammates to follow them

Motivations Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education Required
• Masters or better.

Experience Required
• 7 years: Experience with office administration, people operations, and management.


Application procedure

Interested applicants must submit the following by 16th September 2022.
CV in PDF of no more than 4 pages
Cover letter. At a minimum, the cover letter must show that the applicant possesses the required qualifications for the position.
Please note that any application submitted that does not follow the above instructions will be automatically discarded.
Only shortlisted candidates will be contacted.
Mercy Corps does not charge any fees at any stage of the recruitment process.

Date Posted: 2022-09-14




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