Customer Service Manager job at United Bank for Africa (UBA)


United Bank for Africa (UBA)

Customer Service Manager job Post

Location:  Jobs in Uganda 2022 - 2023


Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: 25 May 2022

Hiring Organization: United Bank for Africa (UBA)

Job Details:

United Bank for Africa Uganda represents UBA's pioneer country activities in the East and Southern African sub-region. With a growing network of branches and ATMs across the country, the bank continues to expand the retail and commercial playing field in Uganda by delivering unique financial products and solutions. The bank is seeking to recruit the following highly motivated, competent, result oriented and dynamic professionals for the following positions

Duties and Responsibilities
• Effectively/efficiently implement bank-wide policies with respect to branch operations.
• Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
• Maintain proper documentation for all transactions and authorize transactions within approval limits. Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
• Ensure that branch ATMs are functional at all times and faults timely escalated and resolved.
• Ensure effective branch cash management – no cash outs, adherence to insurance limits (obtain necessary approvals for excess), prompt evacuations etc.
• Ensure that the unit has adequate allocation of resources to enable it meet stated objectives.
• Ensure branch Suspense Accounts are reconciled daily, weekly and monthly (as applicable) and aging items reviewed for timely resolution.


Job requirements
• Education
• A University degree holder from a reputable university. ACCA or CPA is added advantage.
• Experience:
• 5 years’ experience in Banking operations of which two years is in a supervisory role.

Application procedure

If you meet the above requirements please send your CV, application letter and copies of academic certificates to ubaugandahr@ubagroup.com  addressed to;
• Head Human Capital Management United Bank for Africa,
• Plot 2, Jinja Road,
• P.O Box 7396,
• Kampala, Uganda.

Date Posted: 2022-05-24

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