MTN Uganda Limited |
02 Supervisors - Billing jobs
Location:Â Jobs in Uganda 2022 - 2023
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 02
Deadline: 11 May 2022
Hiring Organization: MTN Uganda Limited
Job Details:
Job Identification
1329
Apply Before
05/11/2022, 10:52 PM
Job Description
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position.
Job Title: Supervisor-Billing
Reporting to: Manager-Billing
Division – Customer Experience
No. of Vacancies: 2
Mission/ Core purpose of the Job
To proactively work with tools and policies in order to prevent/mitigate potential revenue loss in MTN UGANDA’S postpaid client base.
Main Job Functions:
• Ensure accurate billing of all Post-Paid Customers
• Supervise and co-ordinate the activities of billing Staff within the Billing unit
• Ensure all billed accounts are fully certified with URA
• Manage Service Level Agreements with suppliers supporting the billing process
• Timely resolution of Customer billing disputes, queries and inquires
• Support MTNs overall Customer Management and quality initiatives
• Update and manage Customer billing address data on the billing system
• Attend to undelivered/bounced bills, and ensure re-delivery
• Develop, populate and analyze management information reports periodically
Job Requirements (Education, Experience and Competencies)
Education:
• Bachelor’s Degree in a business/IT related field or its equivalent.
Experience:
• 3-4 years’ experience in a busy customer environment with proficiency in both verbal and written English
• Excellent Customer management skills, self-motivated with good planning and organization skills.
Skills & Other Attributes:
• Computer proficiency
• Knowledge of advanced excel
• Ability to work under minimum supervision and a proven track record of customer centricity.
• The job involves working on pre-scheduled weekends and as such ability to work outside the normal working hours is necessary.
MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises.
Application procedure
Use the link below to apply.
https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/requisitions/preview/1329
Date Posted: 2022-05-05
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