Relationship Managers – SME job at KCB Bank


KCB Bank

Relationship Managers – SME job Post

Location:  Jobs in Uganda 2022 - 2023


Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: 14 March 2022

Hiring Organization: KCB Bank

Job Details:

Job Purpose:
To sell SME products and provide general business banking solutions to customers while observing the policies, processes and procedures of KCB Bank.

Job Definition:
• Execute sales of SME assets, Liabilities and other product types as per targets allocated by your SME Manager.
• To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
• Facilitate the SME Centre’s Service Delivery to customers.
• Handle Establishment of new and Variation of existing account relationships.
• Deal primarily with SME accounts.

Key Responsibilities:
• Selling bank products to new customers and cross selling to existing customers.
• Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.
• Deposit mobilization for the bank
• Credit cards/debit cards inquiries and encashment.
• Collect information from customers relating to account relationship.
• Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.
• Doing Business banking returns, Sales returns, and relevant areas of the Executive Summary.
• Sales calls and market intelligence gathering.
• Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.
• Receiving, guiding and doing initial appraisal of loan applications
• Explaining and having customers sign letters of offer.
• Completing of the advance’s facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc.).

Objectives of your position for Next 12 months:
• Maintain/retain existing customer base.
• Market new business and carry out market intelligence.
• Increase revenue collection hence profitability.
• Aim at good audit rating above 75%
• Adherence to policies and procedures hence reduction of operational cost, mitigate risks, frauds and forgeries.


Skills And Experience:
For the above position, the successful applicant should meet the following criteria,
• University degree in relevant business discipline from a recognized and reputable institution, Master’s degree is an added advantage.
• At least 4 years’ experience in sales & service management in SME customer lending requirements.
• Strong people management skills and thorough knowledge of banking products and services, including wider understanding of the general SME banking universe.
• Strong communications, negotiations, and interpersonal skills.
• Demonstrated ability to identify, analyse and structure SME customer lending requirements.
• Demonstrable sound knowledge of digital financial services and their relevance to SME.
• Persuasive ability, including strong communications, negotiations and interpersonal skills with the ability to win Business.
• Team player and ability to work with minimum supervision.
• Solutions oriented mind set and creative thinking abilities.
• A good understanding of Risk, Compliance policies and procedures
• Knowledge of current trends and best practice in Banking
• Excellent written and verbal communication skills with ability to network, generate new business and develop strong

Application procedure

If your career ambitions match the requirements of this exciting career opportunity, please visit our website https://ug.kcbgroup.com/about/careers and use the link below to log in to our Recruitment portal to submit your application with a detailed CV. Your cover letter should explain what you believe you can offer KCB Bank Uganda. Only shortlisted candidates will be contacted.
To be considered, your application must be received by March,14th, 2022.

Date Posted: 2022-03-07

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