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| Uganda National Airlines |
Special Flights and Charters Coordinator job Post
Location:Â Jobs in Uganda 2022 - 2023
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: 01 March 2022
Hiring Organization: Uganda National Airlines
Job Details:
Number of Opening(s): One (1)
Reports to: Ground Operations Manager
Department: Ground Operations
Uganda National Airlines Company Vision is to be a World-Class Airline exceeding customer expectations through high-quality service, global connectivity and commitment to excellence. Its Mission is to provide an air transport service that ranks amongst the best in safety, cost-effectiveness, punctuality, and comfort. Uganda National Airlines Company Limited (UNACL) now seeks to recruit competent persons with high integrity, dedication, and commitment levels.
Job Summary:
The Coordinator – Special Flights & Charters will coordinate all special flights comprising of VVIP, VIP, and all types of charter flights, including full freighters, and ensure adequate preparation and communication.
Key Duties and Responsibilities:
• Identify and follow up on all ad-hoc requests for ground handling services and ensure all receive the immediate and appropriate response.
• Liaise with Ramp Services, Passenger services, or Dispatch for appropriate answers to clients when necessary.
• Coordinate with other required Service providers like hotels, Fuellers, Caterers, and CAA (Marshalls, Permits office, and VIP) and make appropriate decisions when necessary.
• Follow up flight handling reports, customer complaints and extraordinary requests to ensure customer satisfaction and experience.
• Attend client meetings and VIP meetings organized by CAA and any other stakeholders.
• Compile and update an appropriate list of VIP/ charter clients with complete /accurate addresses and references for billing purposes. Liaise monthly with finance for financial credibility of invoice clients.
• Ensure invoices are raised promptly, accurately, and correctly to ensure smooth transactions and follow-up.
• Compile a monthly did fly/ sales returns and forward to the finance department and all related charter statistics.
• Supervise and guide the special flights’ team. Initiate disciplinary action when necessary for correction measures whilst liaising with the HR Department.
• Perform flight planning, messaging, and other load control activities with the team assigned where necessary.
• Control and safeguard company assets allocated to the special flights’ team office.
• Any other duties assigned from time to time.
Key Working Relationships:
Internal: Ramp, Operations, Commercial, Finance, Cargo, Passenger handling staff.
External: UCAA, Airline Officials, URA, Immigration, Ground Handlers, Safety and Security organs at the Airport, Fullers, Catering Company, and Hotels.
Qualifications, Skills, and Competencies
• A Bachelor’s degree in a relevant discipline from a recognized university/Institution.
• 5 years experience in a supervisory position, preferably in Airport operations.
• Ability to cope with pressure and should be flexible, full of initiative, and assertive.
• Experience in Aviation security, dangerous goods, and safety management systems.
• Demonstrable experience in planning, marketing, negotiation, and customer care.
• Load control knowledge will be an added advantage.
• The applicant should have worked in a charter section with experience in Airline or handling operations.
Application procedure
Application letters (pdf) complete with Curriculum Vitae giving two (2) referees and copies of academic and professional certificates should be submitted online at http://careers.ugandairlines.com/Â
The deadline for submission is 1st March 2022 by 5.00p.m
Only shortlisted candidates shall be contacted.
Date Posted: 2022-02-17
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