ICT Support Associate job at The Aga Khan Education Services (AKES)

The Aga Khan Education Services (AKES)

ICT Support Associate job Post

Location: Jobs in Uganda 2022 - 2023

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: 07 March 2022

Hiring Organization: The Aga Khan Education Services (AKES)

Job Details:

The ICT Support Associate will work closely with the ICT Associate . He/ She will assist in the general maintenance of computer software and hardware equipment, trouble shooting and solving of identified technical problems, provide help desk services to staff.

Major Responsibilities:
• Provide first level of technical support to the users of all ICT services (including information systems) available at AKES schools and offices in Uganda.
• Keeping constant communication with line managers regarding: ICT incidents, service downtimes, projects progress and all IT matters at schools and offices in Uganda
• Assist in the implementation and support of all ICT initiatives and information systems
• Assist in the implementation of ICT policies and Standard Operating Procedures
• Ensure timely installation, configuration and maintenance of ICT hardware, software and network equipment
• Assist schools in identifying and quantifying ICT needs
• Maintain updated inventory records for ICT hardware, software and network equipment
• Ensure regular updates to operating systems and antimalware solutions for all computers
• Ensure preventive maintenance and service of ICT equipment
• Ensure timely troubleshooting and repair of faulty ICT equipment, liaise with respective departments and external service providers for resolution of technical issues
• Provide technical training to the users of ICT services as and when required

The requirements
• Skills required for the job:
• All-round IT skillset required; network infrastructure, hardware, software, information security.
• Ability to administer and use information systems.
• Good communication skills (English language).
• Ability to work well in teams.
• Qualifications and Experience
• Preferably a bachelor’s degree in Information Technology (IT), Computer Science or related field from a reputable organization.
• Relevant certifications would be an added advantage.
• At least 2 years of relevant work experience, preferably in a school environment Major Responsibilities:
• Provide first level of techincial support to the users of all ICT services (including information systems) available at AKES schools and ofifices in Uganda.
• Keeping constant communication with line managers regarding: ICT incidents, servce downtimes, projects progress and all IT matters at schools and offices in Uganda
• Assist in the implementation and support of all ICT initiatives and information systems
• Assist in the implementation of ICT policies and Standard Operating Procedures
• Ensure timely installation, configuration and maintenance of ICT hardware, software and network equipment
• Assist schools in indetifying and quantifying ICT needs
• Maintain updated inventory records for ICT hardware, software and network equipment
• Ensure regular updates to operating systems and antimalware solutions for all computers
• Ensure preventive maitenance and service of ICT equipment
• Ensure timely troubleshooting and reqpair of faulty ICT quipment, liaise with respective departments and enxternal service providers for resolution of tehcincial issues
• Provide techical training to the users of ICT services as and when required"> The requirements
• Skills required for the job:
• All-round IT skillset required; network infrastructure, hardware, software, information security.
• Ability to administer and use information systems.
• Good communication skills (English language).
• Ability to work well in teams.
• Qualifications and Experience
• Preferably a bachelor’s degree in Information Technology (IT), Computer Science or related field from a reputable organization.
• Relevant certifications would be an added advantage.
• At least 2 years of relevant work experience, preferably in a school environment