Chief Operations Officer job at Tropical Bank Limited


Tropical Bank Limited

Chief Operations Officer job Post

Location:  Jobs in Uganda 2022 - 2023


Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: 07 February 2022

Hiring Organization: Tropical Bank Limited

Job Details:

Position Chief Operations Officer
Department Executive Office
Grade/Level G10
Responsible to: Managing Director
Responsible for: Head E-channels, Head Operations and Head ICT
Main Purpose of the Job
Plan, direct and oversee the strategies and activities of the E-channels, Operations and ICT units within the Bank by providing leadership and supervision to the Heads/Team Leads of these units.

Responsibilities
i. Business Development and Management
• Formulate and implement the Transactional Banking strategy and distribution/delivery plan that positions TBL’s E-Channels in a leading stance in the marketplace.
• Deliver Electronic Banking products to bank customers in the most efficient and cost effective way using appropriate technology, whilst closing product gap versus competitors in line with the business objectives.
• Develop plans for the achievement of Operational standards and cost targets for the areas under the control of the job holder.
• Communicate Bank policy covering Service Delivery and Operational Standards to all staff in the department.
• Monitor and implement adherence to statutory and Bank legal requirements in relation to operations in E- Banking.
• Expand the Transactional Banking customer base/market share in-country and drive growth initiatives including payments & collections leading to the generation of a significantly enhanced base of low cost liabilities for the bank.
• Review, identify and evaluate potential revenue opportunities in new and diverse markets targeting the high volume flow opportunities including public sector collections and payments, specialized corporate collections and payments, mass utility and insurance collections, large public sector disbursements and oil industry collections in line with the business strategy.
• Originate/Initiate proposals and recommendations to develop/structure E-Banking solutions to meet current & future needs of the Banks’ existing & prospective customers.
ii. Compliance and Control (Operational Excellence)
• Oversee maintenance of operational efficiency and risk & control framework within the specialist support areas as per operational procedure guidelines and procedures.
• With the assistance of technical & customer support teams, offer support and advice including software installations, customizations, training at agent & customer sites and resolution of other e-banking issues/queries etc. that a helpdesk may not be able to handle on site e.g. liaising with customer’s software vendor’s to maintain stable, suitable interfaces/interface procedures (LANs, modems, data communications etc.), upgrades etc.
• Ensure efficient and effective scope of operations is always in place, covering various processing work, support and services, system functionality and stability, risk and control.
• It is expected to ensure all processed complying with policies of regulator and adhering to the procedure of the bank
• Review and effectively implement appropriate control processes to ensure that the unit is handled in a timely and efficient manner and that all elements of Operational risk, e.g. fraud, follow up of Audit recommendations, are managed effectively across all areas under the control of the role
• Effective management of float and settlements related to e-channels in the Unit.
• Ensure that workable Business Continuity / Disaster Recovery Plans (BCP/DRP) are in place in the Unit ,read quarterly by all staff and regularly tested
• Ensure that an Operational Risk Management Framework is established and maintained in the department such that all limits are properly authorised and utilized in accordance with such approvals and that periodic reporting and escalation of key issues is adopted
• Ensure settlements are monitored on the indicated frequency
• Ensure all chargeable transactions done within the Unit such as card orders & replacement fees, among others are collected while processing
• 11.Continuously review service standards and follow up on the level of customer support within agreed SLAs with applicable stakeholders to achieve service level promised by TBL Bank.
iii. Customer Service
• Set and maintain service management processes within the Units to ensure delivery at set times as per SLAs
• Agree service levels (SLA) with internal customers & External customers
• Assist customers resolve problems with service levels where the cause appears to be within own area of responsibility
• Provide Regulatory and Management reports relating e-Banking to support stakeholder understanding and decision making.
• Initiate actions to overcome problems identified in meeting the service levels
• Ensure agreed SLAs with the Unit are adhered to by all parties
• Ensure customers are attended to without any delay.
iv. People Management and Leadership
• Develop motivate and manage a high performance team committed to achieving success through each other by coaching, mentoring and evaluating the branch staff as well as managing leave at the branch in line with HR policies and procedures.
• Budget for and manage costs within the unit by guaranteeing optimum utilization of resources both material and human capital, ensuring they are within the approved budget, in line with TBL finance policies and procedures.
• Develop and agree on an annual basis, individual performance objectives, standards and targets
• Review regularly performance against agreed objectives.
• Identify development and training needs and develop plans to satisfy areas identified
• Design and monitor a robust succession plan for the Operations, ICT and E-banking Departments


Person Specifications
Education

• Bachelor’s Degree in Commerce, Finance, Economics or any other related field from a reputable University
• MBA, ICT certification; HR Certification, ACCA, CPA will be an added advantage,
• Experience
• Deep industry experience (10-15 years) and professional leadership experience in a banking setting.
• Very strong knowledge of operations, ICT, E-channels , Ugandan banking regulations, deposit operations and risk controls.
• Strong operational background; previous experience in a senior management role.
• Must be comfortable working immersed in a technology focused environment.
• Expected to participate in the development of cutting edge banking technologies.
• Ability to motivate and lead a team, coordinate internal and external resources and achieve measurable results against goals.
• Skill in providing organizational leadership by establishing and communicating and modeling vision and goals.
• Increased ICT, E-banking as well as Transactional banking, security awareness across the bank
Knowledge
• Banking Operations (Domestic, E-Banking support, ICT)
• People Management skills
• Knowledge of bank’s products and services
• Knowledge of ICT
• Knowledge in project management
• Good Control Sense
• Project Management
• Knowledge of local and International law, conventions, customs and practices of Banking
• Cost Management
Behavioral Skills
• Leadership / Supervisory
• Strategic Thinking
• Coaching / counseling
• Team building / conflict management
• Organization & coordination
• General managerial / administration
• Highly Risk averse
• Negotiation Skills
• Technology Awareness
• Interpersonal skills
• Excellent Communication (oral & written)

Application procedure

Interested candidates should send their CV and academic papers to hr@trobank.com in one PDF not later than 07/02/2022.

Date Posted: 2022-02-03

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