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| Uganda National Airlines |
06 Global Call Centre Agents job Posts
Location:Â Jobs in Uganda 2022 - 2023
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 06
Deadline: 01 March 2022
Hiring Organization: Uganda National Airlines
Job Details:
Number of Opening(s): Six (06)
Reports to: Call Centre Supervisor
Department: Commercial
Uganda National Airlines Company Vision is to be a World-Class Airline exceeding customer expectations through high-quality service, global connectivity and commitment to excellence. Its Mission is to provide an air transport service that ranks amongst the best in safety, cost-effectiveness, punctuality, and comfort. Uganda National Airlines Company Limited (UNACL) now seeks to recruit competent persons with high integrity, dedication, and commitment levels.
Job Summary:
The Global Call Centre Agents will support the customer care and service function of Uganda Airlines.
Key Roles and Responsibilities
• Handling Customer inquiries via the call center and emails: Answering questions regarding dates, prices, and availability of flights.
• Issuing flight tickets using the computer reservations system,generating receipts for the passengers, and follow Âup with them in a timely manner.
• Resolve customer complaints in line with UR customer care guidelines to ensure they remain satisfied.
• Represent the Airline to its passengers and assist passengers—communication to customers and updating the customer database to enrich the Airline’s Database.
• In charge of customer inflow and queue management.
• Participate in marketing campaigns to create awareness of Uganda Airlines’ product offerings.
• Develop and implement higher Customer retention strategies
• Uphold the brand values of UR: Honesty, Integrity, Reliability, Professionalism, and Hospitality.
• Perform other duties as assigned by the supervisor
Qualifications, Skills, and Competencies
• Bachelor’s degree and IATA Certification.
• At least 3 years experience working in a Travel Agency.
• Demonstrable knowledge of working with Amadeus System.
• Knowledge of another international language is an added advantage.
• Ability to work under pressure in an evolving environment for extended hours.
• Experience in an air commercial cargo and logistics environment is an added advantage.
• Possession of basic numerical skills.
Application procedure
Application letters (pdf) complete with Curriculum Vitae giving two (2) referees and copies of academic and professional certificates should be submitted online at http://careers.ugandairlines.com/Â
The deadline for submission is 1st March 2022 by 5.00p.m
Only shortlisted candidates shall be contacted.
Date Posted: 2022-02-17
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