UN Information Management Officer Job Opportunities - United Nations Regional Service Centre Entebbe (RSCE)

UN Information Management Officer Job Opportunities - United Nations Regional Service Centre Entebbe (RSCE)

Organization: United Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe, Uganda
Job Opening Number: 19-IST-RSCE-125720-R-ENTEBBE (M)
Reports to: Chief of the Unit
Grade: FS-6

About US:

The Regional Service Centre Steering Committee is the decision-making body for RSCE, in compliance with General Assembly resolutions, United Nations Secretariat rules and regulations, strategic guidance from United Nations Headquarters and oversight bodies. The Steering Committee consults with the Global Field Support Strategy Implementation Coordination Team, as required.

Key Duties and Responsibilities:  

Within delegated authority, the Information Management Officer (Business Intelligence Reporting Officer) will be responsible for the following duties:
·        Identify and translate business requirements into system solutions in collaboration with key stakeholders, i.e. RSCE management and its client missions.
·        Ensure timely delivery of solutions that provide critical business information in the most efficient and effective manner.
·        Provide timely reporting; identify issues and corrective actions to ensure the attainment of RSCE goals.
·        Prepare and update working documentation and user manuals and training materials to support all development efforts.
·        Mentor, assist and leverage other RSCE staff by actively sharing knowledge through presentations, training, coaching and other activities.
·        Investigate Business Intelligence query objects for end users and troubleshoot Business Intelligence problems.
·        Create new reports and report templates and modify existing report parameters. Contribute to the design of reporting interfaces and to information management policies, procedures, to ensure effective data governance.
·        Contribute to data dictionary, ensure end-users have a consistent and thorough understanding of data related information.
·        Consult and provide advice to internal stakeholders, i.e. Service Delivery and Service Line Managers regarding reporting frameworks and data requirements, to ensure reporting mechanisms and specifications meet business requirements.
·        Assist end users to select appropriate Business Intelligence reports and provide advice and analytical assistance in troubleshooting problems.
·        Educate and facilitate an understanding and commitment to Business Intelligence process and procedures, across RSCE, to ensure information is recognized and utilized as assets. Extract data from Data Warehouse in order to design reports and information including the following: MS reporting and tools like Excel, PowerPoint, Access, SAP, and BI
·        Facilitate the user access provisioning process for end users, working closely with stakeholders to determine appropriate roles.
·        Ensures proper granting and deprovisioning of umoja roles.
·        Troubleshoots role mapping issues prior to escalation.
·        Performs other duties as required.

Qualifications, Skills and Experience:

·        The ideal candidate for the United Nations Regional Service Centre Entebbe (RSCE) Information Management Officer job placement should hold a high school diploma or equivalent is required. Technical qualification in Information Technology , Advanced ERP Business Intelligence Report Development or related area is desirable. Certificate or diploma as Umoja Security Liaison Officer, Local Process Expert Certification in Human Resources, Finance and Travel or related area is desirable.
·        At least ten (10) years progressively responsible experience in programme, project management, administration or information technology is required.
·        Experience in data governance and developing Key Performance Indicator reports is desirable.
·        Experience in monitoring and reporting on the implementation of projects is desirable. Experience as (Umoja) SAP Security Liaison Officer is desirable.
·        Experience in user access provisioning in SAP or similar ERP is desirable.
·        The minimum years of relevant experience is reduced to five (5) years for candidates who possess a first level university degree.
·        Languages: fluency in English is required.

·        Ability to provide support of the continuous improvement of RSCE service delivery performance quality, process efficiencies, drive standardization, and enable management to make informed decisions through regular performance monitoring and accurate and timely performance reporting.
·        Ability to support the re-engineering businesses processes and their continuous improvement.
·        Knowledge of process efficiency improvement methods.
·        Ability to drive standardization and service delivery by monitoring and reporting performance against targeted service levels.
·        Shows pride in work and in achievements.
·        Demonstrates professional competence and mastery of subject matter.
·        Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.
·        Is motivated by professional rather than personal concerns.
·        Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
·        Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
·        Speaks and writes clearly and effectively
·        Listens to others, correctly interprets messages from others and responds appropriately -Asks questions to clarify, and exhibits interest in having two-way communication -Tailors language, tone, style and format to match the audience
·        Demonstrates openness in sharing information and keeping people informed
Planning & Organizing:
·        Develops clear goals that are consistent with agreed strategies
·        Identifies priority activities and assignments; adjusts priorities as required
·        Allocates appropriate amount of time and resources for completing work
·        Foresees risks and allows for contingencies when planning
·        Monitors and adjusts plans and actions as necessary
·        Uses time efficiently

How to Apply:
All suitably qualified and interested Ugandan candidates should send their applications through the United Nations online portal at the link below.

Deadline: 26th November 2019


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