05 RELATIONSHIP OFFICERS NEEDED AT UBA BANK UGANDA

TITLE : RELATIONSHIP OFFICERS (5)

REPORTS TO: BRANCH MANAGERS
LOCATION MUKONO, KAMPALA, & GULU



DUTIES AND RESPONSIBILITY

• Drive and deliver exceptional sales performance.
• Participate in the preparation of annual marketing plans and strategies for financial
products.
• Ensure Effective and timely customer service delivery.
• Ensure that the Bank`s/Regulatory Authority ‘policies and guidelines are complied with at all
times.
• Implement and track customer financial plan in conjunction to RM.
• Cost management.
• Contribute to the effective launching of new products to ensure favorable market response.
• Establish and maintain effective relationships with new and existing customers by \

establishing their needs and attending on the suitability of services.

JOB REQUIREMENTS

• Budget _ Financial KPI ( Number and Value)
• Number of accounts with incomplete documentation as a percentage of total accounts
• Quality of loan portfolio (Non-performing loans to total loan portfolio ratio).
• Number of customer complaints/Compliments – customer service
• Cost VS performance

• Core Values

JOB REQUIREMENTS

Education: A University degree holder. ACCA or CPA is added advantage

Experience: 2-4 years’ experience in retail/private banking

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