05 CUSTOMER SERVICE MANAGERS JOBS AT UBA BANK UGANDA

TITLE : CUSTOMER SERVICE MANAGER (5)
REPORTS TO: TEAMLEAD – BRANCH OPERATIONS SUPPORT
LOCATION MUKONO, KAMPALA, & GULU

DUTIES AND RESPONSIBILITY

• Effectively/efficiently implement bank-wide policies with respect to branch operations.
• Supervise activities of operations staff to ensure timely and efficient service delivery to
customers.
• Maintain proper documentation for all transactions and authorize transactions within
approval limits.
• Supervise account opening process and ensure complete documentation and prompt
scanning of account mandates as well as tracking/follow-up on deferred documents.
• Ensure that branch ATMs are functional at all times and faults timely escalated and resolved
• Ensure effective branch cash management – no cash outs, adherence to insurance limits
(obtain necessary approvals for excess), prompt evacuations etc.
• Ensure that the unit has adequate allocation of resources to enable it meet stated objectives
– liaise with HCM/Corporate Services/IT and supervisors as applicable.
• Ensure branch GL accounts are proofed daily, weekly and monthly (as applicable) and
aging items reviewed for timely resolution.

JOB REQUIREMENTS

Education: A University degree holder. ACCA or CPA is added advantage
Experience: 3- 8 years’ experience in Branch operations banking


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